2008 - Gas Terminal
During a previous piece of work Andy commented that the client lacked a robust system for procedures, training and competence. As a result he was invited to return to site to develop a detailed plan of how to proceed.
Andy proposed that a full list of operational tasks ranked according to criticality would be the best way to start and proceeded to develop this with site personnel. Using a modest number of assessment criteria, Andy was able to create a spreadsheet that automated the criticality ranking and also suggested the optimum solution for managing risks through use of detailed procedures, job aids, on the job training, more formal method of training and competency assessment.
As a result the client had a very good idea of exactly what they needed to do to develop an effective system, and was able to demonstrate an approach based on process risk and human factors principles.