2009 - Chemical manufacture
The client had started writing new operating procedures, but asked Andy for his opinion Whilst the procedures looked good, using a standard template incorporating photos, he realised that they were tending to be longer than necessary and would take a considerable effort to develop and maintain.
Andy worked with the client to develop a set of new templates for different types of task, and to create some examples of each. In general terms the template for low criticality tasks was a one page overview, whilst a full step-by-step procedure with sign-offs throughout was required only for high criticality tasks. A system for assigning criticality was developed and Andy produced a 'procedure for writing procedures' for the client to ensure the agreed principles were adhered to in the future.