2005 - Oil products, Bitumen

The client had recognised that the operating procedures for the site had become out of date and that rewriting them in their current style was unlikely to represent current best practice. Andy was asked to assist in implementing an improved approach to procedures. Working with the site, Andy developed the principle of an operators' manual. This would provide the basis for operator training and contain all the necessary procedures, job aids and other documents to be used by operators. The idea being that only information relevant to the operators was included so that it would always be easy to find what was needed.