2008 - Chemical manufacture

The client's site was undergoing significant plant modifications. Additional equipment was being installed with its own control system. This was to be operated by the existing personnel. The requirement was that throughput would increase with the number of plant disturbances being decreased. Andy was asked to identify opportunities to reduce the current workload by improving the operator interface of the existing control system. He did this using task analysis, with a team of plant operators providing  job knowledge. The client was very impressed with how quickly Andy was able to understand plant operations and with how effective task analysis was at identify practical improvements.