2009 - Gas terminal
Andy was engaged by the client to provide a range of human factors support. A significant part of this was the development of improved operating procedures. This involved developing a comprehensive task list, ranked using a systematic method of assigning criticality. Detailed procedures, developed using task analysis were produced for the 10% of tasks considered to be most critical. The procedures were considered to be far superior to the previous procedures because they were shorter, clearer and more accurate.