Category: Experience by topic
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2010 - Steel

The client was experiencing a number of recurring hazardous incidents, and the high level team set up to investigate were struggling to determine the precise cause or come up with practical means of reducing the risk.  Working with a cross section of personnel from several departments involved in the activity including contractors, Andy facilitated a workshop where the whole process was mapped out.  This identified approximately 20 stages, 45 variables and a further 30 factors that may influence human behaviour and performance.  From this Andy was able to show that the problem was more complex than had been realised and that the solutions that had been tried to reduce the risk were unlikely to be effective or reliable.  As a result, the client fundamentally changed their view of the situations and their method of dealing with it.